This course introduces the functions in IBM SmartCloud Control Desk V7.5 that support the ITIL-based processes for Configuration, Change, and Release Management. In addition, the logical data model and hierarchies used to store and manage Configuration Items are discussed.

Audience: This intermediate course is for IBM SmartCloud Control Desk Configuration, Change, and Release management practitioners responsible for administering, managing, or tailoring the solution.

Brand: Management & Platform; Windows

Event Number: TP370G

Available Languages: English (US),English (UK),French (Canada),German (Germany),Russian (Russia),Japanese (Japan),Chinese (Simplified),Italian (Italy),Polish (Poland),Portuguese (Brazil),French (France),Spanish (Latin America),Spanish (Spain),Portuguese (Portugal),Thai (Thailand),Dutch (The Netherlands),Turkish (Turkey),Romanian (Romania),Czech (Czech Republic),Latvian (Latvia),Lithuanian (Lithuania),Norwegian (Bokml),Swedish (Sweden),Danish (Denmark),Hebrew (Israel),Arabic,Greek (Greece),Korean (Korea),Bulgarian (B

Subjects: Technical

Objectives:

  • Describe the logical representation of assets and configuration items
  • Create and specify Configuration Items manually or through promotion, or import
  • Verify IT configurations through Configuration Item audit
  • Articulate how IBM SmartCloud Control Desk support Service Asset Management
  • Create and implement automated changes from response plans
  • Perform impact analysis, schedule, and authorize changes
  • Understand how IBM SmartCloud Control Desk supports the Release Management Process
  • Perform mass updates of software from the Definitive Medial Library

Configure;
Cloud & Smarter Infrastructure;
IBM Control Desk

Course Detail:

Day 1:

  • IBM SmartCloud Control Desk Configuration, Change, and Release Management Overview
  • Organization of Configuration Item information
  • Configuration Management Fundamentals

Day 2:

  • Change Management Processes, Roles and Responsibilities
  • Change Management Fundamentals
  • Advanced Change Processing

Day 3:

  • Release Management Fundmentals
  • Loading and promoting CIs Overview

Pre-Requisite Text:

You should have:

  • Familiarity with the ITIL Service Management processes
  • Basic Understanding of the capabilities and initial customization of the Tivoli process automation engine environment and IBM SmartCloud Control Desk V7.5 as taught in the IBM SmartCloud Control Desk V7.5 Foundations course

GTR Start Date / End Date Class ID Location Language Price Enroll
GTR:
Start Date / End Date:
07/29/2019 10:00 EST -
07/31/2019 18:00 EST
765349 Location: NA Virtual - ET Language: English (US) Price: $2460.00 USD Enroll:

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GTR:
Start Date / End Date:
10/21/2019 10:00 EST -
10/23/2019 18:00 EST
765347 Location: NA Virtual - ET Language: English (US) Price: $2460.00 USD Enroll:

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Log in here

GTR:
Start Date / End Date:
01/27/2020 10:00 EST -
01/29/2020 18:00 EST
765348 Location: NA Virtual - ET Language: English (US) Price: $2460.00 USD Enroll:

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Log in here