This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Audience: This course is suitable for all roles, including installers, administrators, and service desk agents.

Brand: Management & Platform; Windows

Event Number: TP352G

Available Languages: English (US),English (UK),French (Canada),German (Germany),Russian (Russia),Japanese (Japan),Chinese (Simplified),Italian (Italy),Polish (Poland),Portuguese (Brazil),French (France),Spanish (Latin America),Spanish (Spain),Portuguese (Portugal),Thai (Thailand),Dutch (The Netherlands),Turkish (Turkey),Romanian (Romania),Czech (Czech Republic),Latvian (Latvia),Lithuanian (Lithuania),Norwegian (Bokml),Swedish (Sweden),Danish (Denmark),Hebrew (Israel),Arabic,Greek (Greece),Korean (Korea),Bulgarian (B

Subjects: Technical

Objectives:

After you complete this course, you can perform the following tasks:

  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform the initial configuration
  • Explain the processes managed by IBM Control Desk

Learn about;
Cloud & Smarter Infrastructure;
IBM Control Desk;
IBM Control Desk 7.6.0.2

Course Detail:

  • Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Configuration, Change, and Release Management

Pre-Requisite Text:

Before taking this course, you should have the following skills:

  • Basic browser navigation skills

GTR Start Date / End Date Class ID Location Language Price Enroll
GTR:
Start Date / End Date:
08/01/2019 10:00 EST -
08/02/2019 18:00 EST
765338 Location: NA Virtual - ET Language: English (US) Price: $1640.00 USD Enroll:

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GTR:
Start Date / End Date:
10/24/2019 10:00 EST -
10/25/2019 18:00 EST
765341 Location: NA Virtual - ET Language: English (US) Price: $1640.00 USD Enroll:

To add to cart,
Log in here

GTR:
Start Date / End Date:
01/23/2020 10:00 EST -
01/24/2020 18:00 EST
765340 Location: NA Virtual - ET Language: English (US) Price: $1640.00 USD Enroll:

To add to cart,
Log in here