Modality:

Duration:
0 Days

Audience:
Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.

Technology:
None

Pre-Requisites:
This course is aimed at people who are practicing Business Analysts or who have had previous Business Analysis training. It is recommended that participants complete the BA01 – Business Analysis Essentials course prior to enrolling or have equivalent experience.

Course Detail:
1 - INTRODUCTION AND OBJECTIVES
What is a Problem?
Why Problems Persist
What is A Root Cause?
Why Root Causes are important

Course Detail 1:
2 - HOW TO ORGANIZE FOR AN RCA
RCA Roles and Responsibilities
Assemble your RCA Team
Modes of Communication
How to Resolve Conflict
Case Study Exercise

Course Detail 2:
3 - SELECT THE PROBLEM TO ANALYZE
Define the selection criteria
Plan and estimate tasks for the team
Finalize the plan and gain agreement among your stakeholders
Case Study Exercise

Course Detail 3:
4 - DEFINE THE PROBLEMWhat to look for - Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)
Developing your problem statement
Refining the problem specification
Case Study Exercise

Course Detail 4:
5 - IDENTIFY THE SOURCE OF THE PROBLEM
Discuss when to use the appropriate analysis technique to determine the problem source
Case Study Exercise

Course Detail 6:
6 - SOLUTION OPTIONS ANALYSIS AND SELECTING THE BEST FIT
How to approach different solution options
Selecting the appropriate option
Hold an Retrospective on your approach
Planning the proposal
Case Study Exercise

Course Detail 7:
7 - PUTTING RCA INTO PRACTICE
Create a Root Cause Analysis program within your organization
How to develop appropriate recommendations to address root causes at various levels to avoid future incidents
Actual course outline may vary depending on offering center.

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