In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes.

Audience: Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.

Event Number: BA10

Available Languages: English (US)

Subjects: Technical

Objectives:

After completing this course, students will know how to: - Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidents - Demonstrate how to collect data through interviews and analysis - Apply powerful techniques to identify and know the difference between symptoms and root causes - Learn to know when to use the appropriate technique in root cause identification - Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes - Develop a process to identify systemic problem areas

Course Detail:

1 - INTRODUCTION AND OBJECTIVES
What is a Problem?
Why Problems Persist
What is A Root Cause?
Why Root Causes are important

2 - HOW TO ORGANIZE FOR AN RCA
RCA Roles and Responsibilities
Assemble your RCA Team
Modes of Communication
How to Resolve Conflict
Case Study Exercise

3 - SELECT THE PROBLEM TO ANALYZE
Define the selection criteria
Plan and estimate tasks for the team
Finalize the plan and gain agreement among your stakeholders
Case Study Exercise

4 - DEFINE THE PROBLEMWhat to look for - Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)
Developing your problem statement
Refining the problem specification
Case Study Exercise

5 - IDENTIFY THE SOURCE OF THE PROBLEM
Discuss when to use the appropriate analysis technique to determine the problem source
Case Study Exercise

6 - SOLUTION OPTIONS ANALYSIS AND SELECTING THE BEST FIT
How to approach different solution options
Selecting the appropriate option
Hold an Retrospective on your approach
Planning the proposal
Case Study Exercise

7 - PUTTING RCA INTO PRACTICE
Create a Root Cause Analysis program within your organization
How to develop appropriate recommendations to address root causes at various levels to avoid future incidents
Actual course outline may vary depending on offering center.

Pre-Requisite Text:
This course is aimed at people who are practicing Business Analysts or who have had previous Business Analysis training. It is recommended that participants complete the BA01 – Business Analysis Essentials course prior to enrolling or have equivalent experience.

GTR Start Date / End Date Class ID Location Language Price Enroll
GTR:
Start Date / End Date:
12/20/2018 09:00 EST -
12/21/2018 17:00 EST
709184 Location: NA Virtual - Partner Led Language: English (US) Price: $1395.00 USD Enroll:

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GTR:
Start Date / End Date:
12/27/2018 09:00 EST -
12/28/2018 17:00 EST
699038 Location: NA Virtual - Partner Led Language: English (US) Price: $1395.00 USD Enroll:

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GTR:
Start Date / End Date:
05/28/2019 09:00 EST -
05/29/2019 17:00 EST
709185 Location: NA Virtual - Partner Led Language: English (US) Price: $1395.00 USD Enroll:

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